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Warranty Terms

Warranty terms


All of the products purchased from Toptek has one year of warranty since purchased date..


Warranty situations:

1) Quality issues come out under normal using is in the warranty range.

2) Damages caused with the wrong operation are out of the warranty.

3) If users disassemble the device by your own, then the warranty will be invalid.

 

The problem out of the warranty range, Toptek can also provide the repairing service, however the repairing costs should be borne by the users.

 

Please fill out the following form and send it to our customer service.

Product Model

 

Manufacturing Code

 

Purchasing Date

 

Maintenance Date

 

Customer’s Name

 

Contact Number

 

Customer’s Address

 

 

 

Sales Agent

 

 

 

Description and photos of defective parts

 

 

 

After-sale Service

 

1)  If you have any question about the device (such as don’t know how to operate it, track your shipment, etc.) , Please contact us via e-mail or phone call. It will be helpful for us to solve your problem in time if you describe it clearly in your discription (or email).

2) You can contact us at any time in your convenience. If nobody answer you online in time, don’t worry ,just leave us a message via email. We will reply as soon as possible.

3) About updating, we will send you software online and provide technical instructions.